After-Sales Policy

Last Updated: June 9, 2026

1. Our Commitment

Customer satisfaction is important to us. We are committed to providing professional support and reasonable solutions for any issues related to your order after purchase.

2. Product Inspection

Customers are encouraged to inspect their products immediately upon delivery. Any issues regarding damage, defects, missing items, or incorrect products should be reported within 7 days of receiving the order.

3. Damaged or Defective Products

If a product arrives damaged or defective, please contact our customer support team and provide:

• Your order number;
• A description of the issue;
• Clear photos or videos showing the problem.

After verification, we may offer a replacement, repair, partial refund, or full refund depending on the specific circumstances.

4. Incorrect Items

If you receive an incorrect item, please notify us within 7 days of delivery. Once the issue has been verified, we will arrange an appropriate solution, which may include replacement, return, or refund.

5. Lost Packages

If your shipment appears to be lost in transit, we will assist in communicating with the shipping carrier and investigating the shipment status.

Resolution options will be determined based on the carrier's investigation results and applicable shipping protection policies.

6. Warranty Coverage

Where applicable, products may be covered by a limited warranty against manufacturing defects. Warranty coverage does not apply to damage resulting from:

• Improper use or misuse;
• Unauthorized modifications or repairs;
• Accidental damage;
• Normal wear and tear;
• Improper storage or maintenance.

7. Non-Covered Situations

After-sales service may not be available in the following situations:

• Requests submitted after the specified reporting period;
• Damage caused by the customer or third parties;
• Products used contrary to instructions or intended purposes;
• Minor differences in color, texture, packaging, or appearance that do not affect functionality.

8. Technical Support

Our customer service team will provide reasonable assistance regarding product usage, order inquiries, and general support requests whenever possible.

9. Resolution Time

Most after-sales requests are reviewed within 1鈥? business days. Complex cases may require additional investigation and processing time.

10. Limitation of Liability

Our liability is limited to the value of the purchased product. We shall not be responsible for indirect, incidental, consequential, or special damages arising from the use or inability to use our products or services.

11. Policy Updates

We reserve the right to modify this After-Sales Policy at any time. Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions regarding after-sales service, warranty claims, replacements, or product support, please contact our customer service team through the contact information provided on our website.